Frequently Asked Questions
What can I fit in the Baby Essentials Bag?
It’s designed to carry all your daily essentials like nappies, wipes, bottles, clothes, snacks, and your personal items, without feeling bulky.
Does it fit under a pram or attach to one?
Yes, it’s designed to fit easily in pram storage or attach for convenience.
Where are you located?
Bubba Serenity is proudly based in Australia.
How much does shipping cost?
We offer fast and free shipping Australia wide.
Is the bag waterproof or water-resistant?
Yes, it’s water-resistant to help protect your essentials from spills and light rain.
How long does shipping take?
Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
At this time, we currently only ship to Australia. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Bubbaserenityco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.